Customer booking terms
Refund Policy
Effective October 3, 2026. Sandbox/test site.
Trip-price refunds
Refund eligibility for the trip price depends on the Business Owner's cancellation policy presented with the booking. Cancellation does not automatically entitle a customer to a refund. Contact the operator regarding cancellation requests and any eligible full or partial refund.
Fees are non-refundable
When charged, the credit card fee (2.9% of the trip price plus $0.30 per transaction) and the 2% convenience fee are not returned when a booking is refunded or cancelled. This applies to full and partial trip-price refunds, except where applicable law requires otherwise.
Both percentages are calculated independently on the trip price. Fees that were not charged are not withheld from a refund.
Example
For a $100 trip, the customer pays $105.20: $100 trip price, $3.20 credit card fee and $2 convenience fee. If the operator approves a full refund of the trip price, $100 is refunded and $5.20 in fees is not refunded. This example excludes taxes and optional extras.
Refund processing
Approved refunds are returned through the original payment method. The time until funds appear depends on the payment provider and the customer's bank.
Need help?
Contact your trip operator about booking eligibility. For platform support, email info@reefandrig.com, call (727) 353-1890, or use our Contact Us page.